BJ Game Privacy Policy – How We Protect Your Data in Pakistan

1. Who We Are

This Privacy Policy applies to bj game, the online betting and casino platform operating at bjgame.ws. When we use the words "bj game", "we", "us" or "our" in this document, we are referring to the entity that operates the bj game platform and is responsible for your personal data.

bj game is the data controller for all personal information collected from Pakistani players through the platform, including information collected during registration, identity verification, betting activity and PKR payment processing.

This policy covers all products and services offered through bj game, including cricket betting, online casino, Andar Bahar, esports betting, virtual sports and any other features added to the platform in the future. By registering an account or using bj game, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

bj game collects the minimum amount of personal data necessary to operate your account securely, verify your identity and process your PKR transactions. Below is a clear breakdown of what we collect and why.

2.1 Registration Data

When you create a bj game account, we collect your full legal name, date of birth, Pakistani mobile number, email address and chosen username. This information is used to create and secure your account and to comply with our age verification obligations.

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer requirements and to protect the security of your account and funds, bj game may request a copy of your CNIC (Computerised National Identity Card), a selfie for identity matching purposes, and proof of your registered mobile number. KYC data is processed securely and retained only for as long as required by our legal obligations.

2.3 Financial and Transaction Data

When you make deposits or withdrawals via JazzCash, Easypaisa, NayaPay, SadaPay, bank IBFT or card, we collect transaction references, payment method identifiers and transaction amounts in PKR. We do not store complete card numbers — only partial card numbers and issuing bank details necessary for fraud prevention.

2.4 Betting and Gaming Activity Data

bj game maintains records of all bets placed, games played, stakes wagered, winnings and losses associated with your account. This data is used to settle your bets correctly, calculate bonus wagering, detect unusual patterns and provide you with your account history.

2.5 Technical and Device Data

When you access bj game, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution and session timestamps. This information is used for security monitoring, fraud detection and platform performance optimisation.

2.6 Communications Data

If you contact bj game customer support via live chat or email, we keep a record of your communication for quality assurance, training and dispute resolution purposes. Support records are retained for 24 months from the date of the communication.

3. How We Use Your Data

bj game uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first seeking your consent or having a clear legal basis to do so.

• Account creation and management: Setting up and maintaining your bj game account, enabling login, managing your preferences and providing account history.
• Age and identity verification: Confirming that you are aged 18 or above and verifying your identity as required by our operating obligations.
• PKR payment processing: Executing deposits and withdrawals via JazzCash, Easypaisa, NayaPay, SadaPay, bank IBFT and card payments. Reconciling transactions and investigating payment issues.
• Bet settlement and game operation: Recording bets, determining outcomes, calculating winnings and losses, and maintaining the integrity of all cricket, casino, esports and virtual sports activity.
• Fraud prevention and security: Detecting suspicious betting patterns, identifying unauthorised account access, preventing money laundering and protecting the platform from abuse.
• Customer support: Investigating and responding to enquiries, complaints and disputes raised through live chat or email.
• Responsible gaming: Monitoring for signs of problem gambling, enforcing self-exclusion requests and operating deposit and loss limit tools.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the bj game platform, fix bugs and develop new features.
• Marketing (with consent): Sending promotional emails or in-platform messages about bj game offers, subject to your marketing preferences. You can opt out at any time.
• Legal compliance: Meeting our obligations under applicable financial, anti-money laundering and data protection laws.

4. Legal Basis for Processing

Every time bj game processes your personal data, we do so on one of the following legal bases:

• Contract performance: Processing necessary to operate your bj game account, process PKR transactions and settle bets as per our Terms and Conditions.
• Legal obligation: Processing required to comply with applicable laws, including financial record-keeping and anti-money laundering requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring and platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, which requires your positive opt-in. You can withdraw consent at any time.

5. Sharing Your Data

bj game does not sell your personal data to third parties. We share your data only in the specific circumstances described below, and only with parties that are contractually obligated to protect it.

5.1 Payment Processors

When you make a PKR deposit or withdrawal, bj game shares the minimum necessary transaction data with your chosen payment provider — JazzCash, Easypaisa, NayaPay, SadaPay, your bank or card network. This sharing is essential to process your payment and cannot be avoided. Payment providers handle your transaction data under their own privacy policies.

5.2 Identity Verification Partners

To verify your identity and age as required, bj game may share your CNIC or other identity documents with a certified third-party KYC verification service. These partners process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.

5.3 Game Technology Providers

bj game uses third-party technology providers to power certain casino games, live dealer tables and virtual sports. These providers receive limited game session data — such as bet amounts, game outcomes and session identifiers — to ensure game integrity and correct settlement. They do not receive your name, CNIC or payment details.

5.4 Legal and Regulatory Disclosure

bj game may be required to disclose personal data to law enforcement agencies, regulators or courts if legally compelled to do so. We will notify you of any such request where we are legally permitted to do so.

5.5 Fraud Prevention

In cases of suspected fraud, money laundering or serious platform abuse, bj game may share relevant data with fraud prevention agencies or financial crime authorities. This is done only where there is a legitimate and proportionate reason to do so.

6. PKR Payment Data & Financial Privacy

Given that bj game is built specifically for Pakistani players and operates exclusively in PKR, financial data privacy deserves special attention. Here is exactly how your JazzCash, Easypaisa and other PKR payment data is handled.

6.1 What We Store

bj game stores transaction reference numbers, the payment method type (e.g., JazzCash), the last four digits of registered mobile numbers where applicable, transaction amounts in PKR and timestamps. We do not store full mobile wallet credentials, MPIN codes or complete bank account numbers. Card transactions store only a partial card number and issuing bank name for fraud prevention.

6.2 Withdrawal Verification

To prevent fraud and protect Pakistani players' funds, bj game verifies withdrawal requests against your registered identity before processing. This may involve a one-time code sent to your registered mobile number or a review of recent account activity. These checks are in place to protect you, not to create unnecessary delays.

6.3 Transaction Record Retention

Financial transaction records are retained for seven years from the date of the transaction in accordance with applicable financial record-keeping requirements. After this period, transaction records are securely deleted or anonymised.

7. Data Retention

bj game keeps your personal data only for as long as it is needed for the purpose for which it was collected, or as long as required by applicable law. The retention periods in the table in Section 2 above are our standard practices. Once a retention period expires, data is either securely deleted or anonymised so that it can no longer be linked to any individual.

7.1 Account Closure

When you close your bj game account, we begin a structured data deletion process. Registration and activity data is retained for five years post-closure to satisfy anti-money laundering and dispute resolution requirements. Financial transaction records are retained for seven years. After these periods, your data is permanently deleted from bj game's systems.

7.2 Self-Exclusion Records

If you self-exclude from bj game under the Responsible Gaming programme, your self-exclusion record is retained indefinitely to prevent re-registration during or after your exclusion period. Your self-exclusion record contains only the minimum data necessary to enforce the exclusion.

8. Security Measures

bj game implements multiple layers of technical and organisational security to protect your personal data. No online platform can guarantee absolute security, but our measures are designed to meet financial-services standards.

• 256-bit SSL Encryption: All data transmitted between your device and bj game servers is encrypted using TLS 1.3 with 256-bit encryption. This applies to all pages, login sessions and payment transactions.
• Password Security: Passwords are never stored in plain text. bj game uses bcrypt hashing with a salt to store passwords securely. Brute-force login attempts are automatically blocked after a set number of failed attempts.
• Two-Factor Authentication: Optional two-factor authentication (2FA) is available for all bj game accounts. We strongly recommend enabling it, particularly if you make regular withdrawals.
• Fraud Monitoring: bj game operates a continuous automated fraud monitoring system that flags unusual login locations, device changes and betting patterns for manual review.
• Access Controls: Access to bj game's data systems is restricted to authorised personnel only, on a need-to-know basis. All internal access is logged and subject to regular audit.
• Regular Security Reviews: bj game conducts periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

9. Cookies & Tracking Technologies

bj game uses cookies and similar technologies on its platform. A cookie is a small text file stored by your browser when you visit a website. Cookies help us operate the platform, remember your session and understand how players use bj game so we can improve it.

You can manage your cookie preferences through your browser settings. Blocking all cookies will affect the functionality of bj game, particularly login sessions and bet placement. For detailed instructions on managing cookies in major browsers, refer to your browser's help documentation.

10. Children's Privacy

bj game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not register, do not use bj game and do not submit any personal information to us.

If bj game discovers that a person under 18 has opened an account or submitted personal data, we will immediately close the account, delete all associated data and return any deposited PKR funds to the payment method used, subject to verification that the payment method belongs to a parent or guardian.

If you are a parent or guardian and believe your child may have registered with bj game, please contact us immediately at support@bjgame.ws so we can investigate and take appropriate action.

11. Your Rights Over Your Personal Data

Pakistani players using bj game have the following rights over their personal data. To exercise any of these rights, please contact us at support@bjgame.ws with the subject line "Data Rights Request". We will respond within 30 days.

11.1 Right of Access

You can request a complete copy of all personal data bj game holds about you. We will provide this in a clear, readable format within 30 days of receiving a verified request.

11.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to ask bj game to correct it. For basic account details, you may also update these yourself through your account settings.

11.3 Right to Deletion ("Right to Be Forgotten")

You can request that bj game delete your personal data. We will honour deletion requests for data we are not legally required to retain. Financial transaction records and self-exclusion records may be retained for legal compliance reasons even after a deletion request, as explained in Section 7.

11.4 Right to Data Portability

You can request your personal data in a structured, machine-readable format (typically JSON or CSV) to transfer to another service. This applies to data you provided to us directly.

11.5 Right to Object to Marketing

You can opt out of bj game marketing communications at any time by clicking "unsubscribe" in any marketing email, by updating your marketing preferences in your account settings or by contacting support directly.

11.6 Right to Restrict Processing

You can ask bj game to pause processing of your data while a question about its accuracy or the lawfulness of our processing is under review. During a restriction, we can store your data but not actively use it.

12. Marketing Communications

bj game may send you promotional messages about offers, new features and upcoming PSL or cricket events if you have opted in to marketing communications. Marketing messages are sent via email and in-platform notifications. We do not send unsolicited SMS marketing to Pakistani phone numbers.

You can opt out of all bj game marketing communications at any time. Simply click the "unsubscribe" link in any marketing email, visit your account notification settings or contact support@bjgame.ws. Opting out of marketing has no effect on transactional communications — you will still receive emails about deposits, withdrawals and account activity that are necessary for your account operation.

13. Changes to This Policy

bj game may update this Privacy Policy from time to time to reflect changes in our data practices, new products or features, or changes in applicable law. When we make material changes, we will notify registered players via email and display a prominent notice on the bj game platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this page periodically. Your continued use of bj game after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If changes to this policy require new consent from you for processing that was not previously consented to, bj game will seek that consent separately before commencing the new processing activity.

14. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or bj game's handling of your personal data, please get in touch. Our support team handles all privacy requests with priority.